These Terms of Use ("Terms") are an agreement between you and Luxury Moving Solutions LLC ("Luxury Moving Solutions," "we," "us") for the Client & Inventory Management app (the "App"), whether you use it through the Google Play app or in a web browser at app.luxurymovingsolutions.com. By entering an access code, buying a plan, or using the App, you agree to these Terms on behalf of yourself and the company you work for. If you don't agree, don't use the App.
The App is a business tool for moving companies and their staff. The person who buys a plan or sets up the App for a company ("Customer") is responsible for everyone they allow to use it, including every user account created on the Customer's devices. You must be at least 18 years old and able to agree to these Terms for your company.
While your plan is active, we give the Customer a limited, non-exclusive, non-transferable right to use the App for the Customer's own internal business. The App is licensed, not sold. We and our licensors keep all rights in the App, including its design, item catalog, report layouts, and code.
You may not:
Plans bought in the App are sold and billed by Google Play, under Google Play's terms and payment policies. Prices are the ones Google Play shows when you buy.
We may change plan features or prices for future purchases and renewals. Google Play will tell subscribers about price changes as its rules require.
Refunds for Google Play purchases are handled under Google Play's refund policies; you can request one through Google Play. You can also contact us, and we will look at each request fairly. If a purchase is refunded, reversed, or charged back, the access code for that purchase stops working.
Your access code is what unlocks the App on each device. Keep it private and use it only for your company's devices. We may deactivate an access code if its subscription ends, its payment is refunded or reversed, or it is shared, resold, or used in a way that breaks these Terms. If we deactivate a code for a reason other than an ended or refunded plan, we will tell you why when you contact us.
Device limits. Each access code works on a limited number of devices at the same time: Starter up to 3, Professional up to 5, and Enterprise up to 10. A "device" is one browser on one phone, tablet, or computer (for example, Safari and the Home Screen app on the same iPad count as two). You can see and remove your devices in Settings > Plan & Billing, up to 3 removals every 30 days, or sign a device out to free its spot. A device that hasn't used the App for 60 days is freed up automatically. Enterprise customers who need more than 10 devices can contact us to request a higher limit; we decide each request at our discretion. The phone used to buy a plan through Google Play can always activate that plan; if all of the plan's devices are in use, the device that was used least recently is signed out to make room.
The App stores your clients, inventories, notes, photos, users, and settings only on the device and browser you are using. We have no server copy of it, we cannot see it, and we cannot recover it. Data does not sync between devices.
Your data can be lost if a device is lost, broken, reset, or replaced; if the App's storage or browser data is cleared; or if a browser removes website data on its own (for example, Safari on iPad and iPhone can erase a website's data after 7 days without a visit unless the App is added to the Home Screen). You are responsible for backing up your data using Settings > Export All Data (Backup) and keeping the backup file somewhere safe. To the fullest extent the law allows, we are not responsible for lost or damaged data.
You are responsible for the information you enter about your own customers, including having the right to collect it and following the privacy and consumer laws that apply to your business. Our Privacy Policy explains what the App does with data.
Weights, cubic feet, box counts, and driving distances in the App are estimates based on the item catalog, your entries, the weight factor you choose, and outside lookup services. They may not match actual shipment weight or distance. You are solely responsible for checking your figures and for the quotes, estimates, bills of lading, tariffs, and other paperwork you give your customers, and for following any federal or state rules that apply to moving estimates.
AI Photo Scan uses an outside AI service to suggest inventory items from photos you take or choose. Suggestions can be wrong or incomplete. The AI can miss items, count them wrong, pick the wrong size, or list items that are not being moved. You are responsible for reviewing every suggestion, and only the items you confirm become part of the inventory. AI Photo Scan does not change your responsibility for your figures and paperwork under section 8, and the App does not make any estimate, survey or inventory compliant with any law or regulation, including federal household-goods rules (49 CFR Part 375).
AI PHOTO SCAN IS PROVIDED "AS IS". WE DO NOT WARRANT THAT ITS SUGGESTIONS ARE ACCURATE OR COMPLETE, AND THE DISCLAIMERS AND LIMITS OF LIABILITY IN THESE TERMS APPLY TO IT IN FULL.
Permission. Before photographing a home, you must tell the homeowner or occupant how the photos will be used and get their permission to take them and have them analyzed by an outside AI service. If you scan photos a customer sent you, you must have that customer's permission to use them this way. The App asks you to confirm permission once for each home before the first scan, and again if the address changes; you are responsible for that confirmation being true. Don't photograph people, identification, financial documents, or mail.
Indemnity. You will defend, indemnify, and hold harmless Luxury Moving Solutions LLC against third-party claims, demands, and damages (including reasonable legal fees) arising from any actual or alleged (a) photos taken, uploaded, or analyzed without the permission described above, or (b) error in inventory, estimate, or quote content that you entered or confirmed, including AI Photo Scan suggestions you accepted. This indemnity does not cover claims to the extent caused by our negligence, a defect in the App, or our breach of these Terms or our Privacy Policy.
Allowances. AI Photo Scan is measured in photos: a scan of 4 photos uses 4. Starter access codes include 10 free trial photos, once. Pro + AI Scan includes 200 photos a month, and Enterprise 500 photos a month while AI Photo Scan is included or the add-on is active. Monthly allowances reset on the 1st of each month (Mountain time), and unused photos don't carry over. Photos are not counted when a scan fails because of an error on our side. We may increase allowances at any time. We will only reduce an allowance at your next renewal (for Enterprise, not before your included 12 months end), with at least 30 days' notice in the App, and you may cancel before it takes effect. We may limit how quickly scans can be made to prevent misuse, and pause AI Photo Scan while the outside service is unavailable. Short pauses are not credited; if AI Photo Scan is unavailable for more than 30 days in a row, the Discontinuation paragraph below applies.
Enterprise. An Enterprise purchase includes AI Photo Scan for 12 months from the purchase date or from the date AI Photo Scan was first released, whichever is later. After that, AI Photo Scan requires the AI Photo Scan add-on, a yearly subscription sold through Google Play. The rest of Enterprise keeps working with or without the add-on.
Discontinuation or major change. We may discontinue AI Photo Scan, or change it materially (for example, a new AI provider or a change in its data terms), with at least 30 days' notice in the App. If AI Photo Scan is unavailable for more than 30 days in a row, we will extend your AI Photo Scan access by the length of the outage or, if you prefer, refund the unused part of the AI Photo Scan portion of that year's payment ($100 of the Pro + AI Scan yearly price, or the add-on price). If we discontinue AI Photo Scan, Pro + AI Scan subscribers may switch to Professional or cancel, and we will refund the unused part of that AI Photo Scan portion; add-on subscribers receive a refund of the unused part of the add-on. Refunds are made through Google Play where it allows, and otherwise directly.
Accepting these terms. You accept these Terms, including this section, by tapping "Agree and Continue" before your first scan. On each device, an admin accepts first and confirms they are authorized to accept these Terms on behalf of your company; other users then acknowledge them. We record the Terms version, the date, the device, and whether an admin accepted, and we keep a copy of each version of these Terms.
Moving companies covered by a state privacy law can use our Data Processing Addendum, which forms part of these Terms for them.
Some features use services we don't control: Google Play (purchases), Anthropic (AI Photo Scan), Zippopotam (ZIP code lookups), OSRM (driving distance), and, if you turn it on, OpenStreetMap (address suggestions). Those services have their own terms and may be unavailable at times. When they are, the App falls back where it can (for example, an offline distance estimate).
We update the App from time to time and may add, change, or remove features. We don't promise the App will always be available, uninterrupted, or error-free. If we ever stop offering the App, we will give at least 60 days' notice by email to customers we can reach, or in the App, so you can export your data.
The App is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
To the fullest extent the law allows, Luxury Moving Solutions will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business, arising from or related to the App, even if we were told they were possible. Our total liability for all claims related to the App is limited to the amount you paid for the App in the 12 months before the event that led to the claim.
You agree to cover us for claims, losses, and costs (including reasonable attorneys' fees) that come from your use of the App in breach of these Terms or the law, or from the information you enter about your customers.
You can stop using the App at any time; cancel any subscription in Google Play. We may suspend or end your access if you break these Terms. Sections 2 (the limits on use), 6, 8, 9 (the indemnity), 12, 13, 14, and 16 continue after these Terms end.
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Colorado, and both parties agree to those courts' jurisdiction.
We may update these Terms. When we do, the "Last updated" date above will change, and for significant changes we will also give notice in the App. Continuing to use the App after an update means you accept the updated Terms.
Questions about these Terms can be sent to garrett@luxurymovingsolutions.com.