1. Unlock the app with your company's access code, or get a plan through Google Play in the Play Store app.
2. Create the first account with your name and a 4-8 digit PIN. The first account is the admin.
3. Add your crew: Settings > User Accounts > Add User. Everyone gets their own name and PIN.
4. Tap Lock when you step away. The app also locks by itself after 30 minutes in the background.

1. On the Clients screen, tap + above the client list.
2. Enter the customer's name, phone, email, and survey date.
3. Enter the origin and destination addresses. Type a ZIP code and the city and state fill in for you. Use + Add Another Origin/Destination Address for extra stops.
4. Tap Save & Open Survey to start right away, or Save Client for later.

1. Open a client and tap Open Inventory Survey.
2. Pick a room. On a tablet or phone, tap Rooms to open the room list, or use Jump to Room. Tap + in the Rooms list to add a room.
3. Add items by tapping them in Available Items. Search by name or tap a letter on the A-Z strip. Each tap adds one.
4. Boxes: use the CP and PBO tabs at the bottom of Available Items.
5. Change a quantity in Surveyed Items with + and -, or tap the number and type it. Setting it to 0 removes the item.
6. Something missing from the list? Tap + Item to add your own item with its cubic feet.
7. Put items in the wrong room? Tap Move above Surveyed Items.

1. In Surveyed Items, tap an item's name (or its gear icon on larger screens) to open Customize Item.
2. Change the weight or cube for that item if needed.
3. Under Item Notes & Pictures, add notes and photos. Use Take Photo for the camera, or choose from your gallery.
4. Tap a photo to view it larger, crop it, or mark it up with the red pen (great for existing damage).
5. For notes and photos about the whole move, use Move Notes at the top of the screen.

1. In the survey, pick the room and tap Scan.
2. Add 1 to 6 photos of that one room: Take Photo, From Gallery, or drag photos in on a computer. Each photo counts toward your monthly allowance.
3. The first time on a device, an admin accepts the AI Photo Scan terms. For each home, confirm the homeowner's permission once (read them the short script on screen). For photos a customer sent you, choose Photos sent by the customer.
4. Review the suggestions. Ticked items are ones the AI is sure about; unticked ones need a look. Fix any counts, then tap Add Selected. Nothing is added until you do.

1. Open the client and tap Paperwork.
2. Tap Generate PDF for the Weight & Cube Sheet, or Generate Excel for the inventory report.
3. Choose Download, or Email / Share to send it straight to your customer or office.
4. Professional and Enterprise: tap Descriptive Inventory to print the move-day inventory form: every piece from the survey on its own numbered line, with the condition codes, for your crew to fill in by hand and for the driver and customer to sign at pickup and delivery. Set your company name, USDOT number, sticker style and carton style once in Settings > Company Info and Descriptive Inventory.

1. Once: Settings > Estimate Price List. Check the freight rates (per pound at 5,000 and 50,000 lb for each 250 miles), minimum charge, packing prices, valuation, cash discount, deposit and your wording, then tap Save Prices.
2. Finish the survey, then tap Paperwork > Estimate. The app fills every line from your price list and the survey's weight and cartons.
3. Pick Local or Long distance (tap Look up for the miles), Interstate or within your state, and Binding, Non-binding or Binding not-to-exceed (interstate). In-state estimates say the price can change, unless you pick Lock in the price or Fixed price.
4. Transportation and valuation are always on the estimate. Add everything else from Add a line: packing (added for you when the survey has crew-packed cartons), fuel, IRR, Item 135, large item handling, storage, shuttle, third-party services, vehicle transport and your own items. Tap × to remove a line.
5. Type over any price you want to change. Leave a box empty to use the price in gray.
6. Tap PDF for the customer to send it. The customer signs on paper (tap Signed on paper) or right on your device (Sign on this device). A signed version is locked.
7. If anything changes, tap Revise: the app makes the next version and keeps the old one, marked Replaced.

1. Once: Settings > Company Info. Add your company name, USDOT number, MC number, phone and physical address. A bill of lading must show them.
2. Get the estimate signed first. Then tap Paperwork > Bill of Lading > New Bill of Lading. It carries over the customer, addresses, charges, valuation and services from the signed estimate.
3. Fill in the pickup and delivery dates, the form of payment you accept at delivery, who to notify of the amount due, and anything else that applies (guaranteed service, other carriers, insurance, minimum charges). The most you can demand at delivery cannot be more than 110% of a non-binding estimate.
4. Tap Review copy (PDF), then Customer signs on this device (or Signed on paper). Do this at least 3 days before loading. The customer can cancel within 3 days after signing without penalty. A signed bill of lading is locked: to change it, tap Make a revised bill of lading.
5. Loading day: tap Open the Descriptive Inventory, print it and load. Then tap Link the printed inventory, and attach the customer's signed copy: Customer signs the inventory on this device, or Add photos of the signed paper inventory. Enter the truck number, driver and actual pickup date.
6. Delivery: tap Delivery and final charges. Enter the scale weights (gross and tare), the form of payment, any services added after the bill of lading, and any damage the customer noticed. The app works out the final charges, the 110% limit and the balance due. The customer signs for delivery, and you send them the finished PDF.

Available on the Professional and Enterprise plans.

1. Go to Settings > Upload App Watermark Logo and choose your logo. A PNG with a transparent background looks best.
2. Adjust Logo Size and Logo Width Stretch until the preview looks right.
3. Turn Logo in Header on or off. The faint watermark still appears on reports either way.
4. Use Select Color to set the color used on your reports.

Your clients and surveys are stored only on this device. We can't see them and can't recover them. If the device is lost, reset, or replaced, anything not backed up is gone.

1. Tap Back Up Now (in Settings, or on the reminder above your client list) at least once a week. The app reminds you when something has changed since your last backup.
2. On a phone or tablet, the share menu opens: choose Save to Files (then iCloud Drive), Google Drive, or email it to yourself. On a computer, pick a Google Drive or OneDrive folder. Don't keep it only on this device - if the device is lost, the backup goes with it.
3. To restore, or to move your data to another device, use Import Data (Restore) on that device and choose the backup file.
4. Easiest and safest: if you see Connect Google Drive in Settings, connect it once. The app then backs itself up to your own Google Drive whenever your data changes (it keeps the latest 3). To restore on a new device, connect Google Drive there and tap Restore From Google Drive.

1. On a device where the plan is active, an admin goes to Settings > Plan & Billing and taps Copy Access Code.
2. On the other device, open app.luxurymovingsolutions.com in Safari, Silk, Chrome, or Edge and enter the code.
3. To install it like an app, go to Settings > Install as App and follow the steps shown. (On an Amazon Fire tablet it runs in the Silk browser instead; bookmark it for quick access.)

• See your current plan in Settings > Plan & Billing.
• Admins can upgrade from inside the app installed from Google Play.
• Enterprise comes two ways: yearly (renews every year until you cancel) or 2 years paid once (does not renew by itself). With the 2-year plan, the app reminds admins 30 days before it ends; tap Buy another 2 years in Settings > Plan & Billing to extend it. Your access code stays the same, so your devices keep working. If the plan ends, the app stops at the access code screen until it's renewed - your clients and data stay saved on the device.
• Reinstalled the app or cleared its data? Tap Restore Google Play Purchase. A 2-year Enterprise plan can't be restored that way: enter your access code instead (keep it somewhere safe; admins can copy it in Settings > Plan & Billing).
• Devices: Settings > Plan & Billing shows which devices use your plan. Remove one you no longer use (up to 3 removals every 30 days), or tap Sign out this device to free its spot. If a new device says the limit is reached, you can remove an old one right there. Enterprise companies that need more than 10 devices can contact support to request a higher limit.
• To cancel a subscription, open the Google Play Store > Profile > Payments & subscriptions > Subscriptions.

• Email garrett@luxurymovingsolutions.com. Include your access code or Google Play order number.
• If something went wrong, go to Settings > Export Error Log and attach the file. It helps us find the problem faster.
• Have an idea to make the app better? We read every suggestion. Send us your idea.
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